Terms & Conditions
Welcome to Helen Jewels. These Terms & Conditions govern your use of helen-jewels.com and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. General Information
Website: helen-jewels.com
Business Name: Helen Jewels
Email: info@helenjewels.com
Business Days: Monday to Saturday
Customer Service Hours: 9:30 AM–7:00 PM CST
2. Orders
By placing an order with Helen Jewels, you confirm that the information you provide during checkout is accurate and complete.
After placing an order, you may receive an order confirmation by email. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or payment problems.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
3. Order Processing & Delivery
Orders are generally processed within 1–2 business days, Monday through Saturday.
Our order cutoff time is 7:00 PM CST. Orders placed after this time will begin processing on the following business day.
After processing, the estimated transit time is 5–7 business days.
The estimated total delivery time is therefore 6–9 business days.
We currently offer free shipping on all orders within the United States, with no minimum purchase requirement.
Delivery times are estimates and may occasionally be affected by carrier delays or circumstances outside our reasonable control.
For additional information, please review our Shipping & Delivery Policy.
4. Returns, Exchanges & Refunds
We accept eligible returns requested within 30 days from the date you receive your order.
To qualify for a return, jewelry must be unused and in its original condition and packaging, with any included accessories, tags, and documentation.
Return shipping is free. If your return is approved, we will provide a prepaid return shipping label.
Once we receive your return, we will inspect the item. If approved, your refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to appear after it has been processed. Actual processing times may depend on your bank or payment provider.
Certain items may be excluded from returns for hygiene or safety reasons. Where applicable, this will be clearly stated on the relevant product page.
For complete information, please review our Returns & Refunds Policy.
5. Prices & Payments
All prices displayed on our website are in U.S. dollars (USD) unless otherwise indicated.
We accept the payment methods displayed during checkout.
Payments are processed through third-party payment providers, and Helen Jewels does not directly store complete credit or debit card details.
We may change product prices at any time. Price changes will not affect orders that have already been completed and confirmed, except where correction is required because of an obvious error.
6. Product Information
We make reasonable efforts to display our jewelry and product information as accurately as possible.
However, colors and appearance may vary slightly depending on your device, screen settings, lighting, and other factors.
Product measurements, dimensions, and other specifications may also be approximate unless otherwise stated.
We reserve the right to update product descriptions, availability, and other information when necessary.
7. Product Availability
All products are subject to availability.
In rare cases, an item may become unavailable after an order has been placed. If we cannot fulfill your order, we will contact you and, where applicable, issue a refund to your original payment method.
8. Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible at info@helenjewels.com.
We will do our best to update the information before your order is dispatched. Once an order has been shipped, we may no longer be able to change the delivery address.
9. Intellectual Property
Unless otherwise stated, the content available on the Helen Jewels website, including our branding, text, graphics, website design, and other original content, is owned by or licensed to Helen Jewels and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our website content without permission, except where permitted by law.
10. Privacy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, share, and protect personal information when you interact with Helen Jewels.
By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.
11. Acceptable Use
You may not use our website:
- For unlawful or fraudulent purposes.
- To interfere with the security or operation of the website.
- To transmit malicious code, viruses, or other harmful technology.
- To attempt to gain unauthorized access to our website, systems, or customer information.
- To violate the rights of Helen Jewels or any third party.
12. Third-Party Services
Our store may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.
These third parties may have their own terms and privacy policies. Helen Jewels is not responsible for third-party services that are outside our reasonable control.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Helen Jewels will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.
Nothing in these Terms & Conditions excludes or limits any rights or liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated version will be published on this page.
Your continued use of our website following an update will be subject to the then-current Terms & Conditions.
15. Contact Us
If you have questions about these Terms & Conditions, please contact our Customer Care team:
Email: info@helenjewels.com
Customer Service Hours:
Monday to Saturday: 9:30 AM–7:00 PM CST
We aim to respond to email inquiries within 1–2 business days.
Helen Jewels
Timeless jewelry made to be worn, loved and treasured.