Privacy Policy

At Helen Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit helen-jewels.com, place an order, contact us, or otherwise interact with our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Helen Jewels, we may collect the following information:

Personal Information

When you place an order, contact us, create an account, or otherwise interact with our store, we may collect information such as your name, email address, phone number, billing address, shipping address, and order details.

Payment Information

Payments are processed through third-party payment providers. Helen Jewels does not directly store your complete payment card information.

Device and Usage Information

We may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.

Customer Communications

When you contact our Customer Care team, we may collect the information you provide in your message so that we can respond to your request.

2. How We Use Your Information

We may use your information to:

  • Process, fulfill, and deliver your orders.
  • Process payments and transactions.
  • Provide order confirmations and shipping updates.
  • Respond to questions and provide customer support.
  • Manage returns, exchanges, and refunds.
  • Maintain and improve our website and services.
  • Detect and prevent fraudulent or unauthorized activity.
  • Comply with applicable legal obligations.
  • Send marketing communications when permitted and according to your preferences.

3. Payments

Payments made through our store are securely processed by the payment providers available at checkout.

These providers may collect and process your payment information according to their own privacy policies and security practices.

We do not directly store your complete credit or debit card details.

4. Cookies & Tracking Technologies

Helen Jewels and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, and improve your shopping experience.

Certain cookies may also be used for analytics, advertising, and personalization where applicable.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Information

We do not sell your personal information for money.

We may share personal information with service providers and partners when necessary to operate our business, including providers involved in:

  • Website and e-commerce hosting.
  • Payment processing.
  • Order fulfillment and shipping.
  • Customer support.
  • Analytics.
  • Marketing and advertising.
  • Fraud prevention and security.

These parties may process personal information as necessary to provide their services.

We may also disclose information when required by law, regulation, legal process, or a valid governmental request.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Your Privacy Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your data is used or shared.
  • Withdraw or change certain consent choices where applicable.
  • Opt out of promotional email communications.

You can unsubscribe from marketing emails at any time by using the “unsubscribe” link included in our promotional emails.

To submit another privacy request, contact us at info@helenjewels.com.

Certain requests may be subject to exceptions or verification requirements under applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and why it was collected.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected, we will take appropriate steps to delete it.

10. Third-Party Services & Links

Our website may contain links to websites or services operated by third parties.

Helen Jewels is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When changes are made, the updated version will be published on this page.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Email: info@helenjewels.com

Customer Service Hours:
Monday to Saturday: 9:30 AM–7:00 PM CST

We aim to respond to email inquiries within 1–2 business days.

Helen Jewels
Timeless jewelry made to be worn, loved and treasured.