Customer Care

Returns & Refunds

We want you to love every piece you receive. If something isn’t quite right, returning your order is simple.

30-Day Returns

Return your order within 30 days of receiving it.

Free Returns

We’ll provide a prepaid return shipping label.

Easy Refunds

Approved refunds are returned to your original payment method.

30-Day Free Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • Your jewelry must be unused and in its original condition.
  • Items must be returned in their original packaging.
  • All included accessories, tags and documentation must be returned with the item.
  • Your return request must be made within 30 days of receiving your order.

Return shipping is free. If your return is approved, we’ll provide you with a prepaid return shipping label.

How to Return Your Order

  1. Contact Us

    Email us at with your order number and the reason for your return.

  2. Receive Your Return Instructions

    Our Customer Care team will send you return authorization and step-by-step instructions.

  3. Pack Your Jewelry

    Carefully place the item back in its original packaging, including any accessories, tags and documentation that came with your order.

  4. Use Your Prepaid Return Label

    We’ll provide you with a prepaid shipping label. Print the label and securely attach it to your return package.

  5. Send Your Return

    Drop off your package with the shipping carrier specified in your return instructions.

Please do not send items back without first contacting our Customer Care team.

Refunds

Once your return arrives, we’ll inspect the item to make sure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear after it has been processed. The exact timing may depend on your bank or payment provider.

Exchanges

Would you prefer another piece, size or variation?

Contact us at and our Customer Care team will help you arrange an exchange where possible.

Availability of replacement items cannot always be guaranteed.

Non-Returnable Items

For hygiene and safety reasons, certain jewelry or other products may not be eligible for return.

When an item is non-returnable, this will be clearly stated on the relevant product page before purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at .

Please include your order number and details about the issue so our Customer Care team can assist you.

We’re Here to Help

Need help with a return?

If you have any questions about a return, exchange or refund, our Customer Care team is happy to help.

info@helenjewels.com

Monday–Saturday
9:30 AM–7:00 PM CST

We aim to respond within 1–2 business days.

Contact us