Shipping & Delivery

At Helen Jewels, we want every order to arrive safely and without surprises. Below you’ll find everything you need to know about the processing, shipping, and delivery of your jewelry.

Where We Ship

We currently ship orders throughout the United States.

Free Shipping

We offer free shipping on all U.S. orders, with no minimum purchase required.

The shipping cost shown at checkout will therefore be $0.00 for eligible U.S. orders.

Processing & Delivery Times

Please allow the following time for your order to be prepared and delivered:

  • Order cutoff: 7:00 PM CST
  • Processing time: 1–2 business days, Monday through Saturday
  • Transit time: 5–7 business days, Monday through Saturday
  • Estimated total delivery time: 6–9 business days

Orders placed after our 7:00 PM CST cutoff will begin processing on the following business day.

Please keep in mind that these are estimated delivery times. Unexpected carrier delays or other circumstances outside our control may occasionally affect delivery.

Shipping Carriers

Depending on the destination and shipment, your order may be delivered by one of our trusted shipping partners, including:

  • USPS
  • UPS
  • FedEx

The carrier used for your order may vary depending on the delivery location and available shipping service.

Tracking Your Order

Once your jewelry has been shipped, we’ll send you a shipping confirmation email with your tracking number.

You can use this information to follow your package until it reaches you. Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

Delayed or Lost Packages

If your package is significantly delayed, appears to be lost, or you experience another delivery issue, please contact our Customer Care team.

We’ll help you review the tracking information and, where necessary, investigate the shipment with the carrier.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update your information before your order is dispatched.

Once an order has been shipped, we may no longer be able to change the delivery address.

Need Help?

If you have any questions about your order or delivery, please contact our Customer Care team:

Email: info@helenjewels.com

Customer Service Hours:
Monday to Saturday: 9:30 AM–7:00 PM CST

We aim to respond to email inquiries within 1–2 business days.

© 2026 Helen Jewels