CUSTOMER CARE

Shipping & Delivery

Everything you need to know about the journey of your Helen Jewels order.

Free U.S. Shipping

Complimentary shipping on every U.S. order.

6–9 Business Days

Estimated total delivery time.

Tracked Delivery

Follow your jewelry from us to your door.

Where We Ship

We currently ship orders throughout the United States.

Free Shipping

We offer free shipping on all U.S. orders, with no minimum purchase required.

The shipping cost shown at checkout will therefore be $0.00 for eligible U.S. orders.

Processing & Delivery

From the moment you place your order, we carefully prepare your jewelry for its journey to you.

Order cutoff7:00 PM CST
Processing time1–2 business daysMonday through Saturday
Transit time5–7 business daysMonday through Saturday
Estimated delivery6–9 business days

Orders placed after our 7:00 PM CST cutoff will begin processing on the following business day.

Please keep in mind that delivery times are estimates. Unexpected carrier delays or circumstances outside our control may occasionally affect delivery.

Our Shipping Partners

Depending on the destination and shipment, your order may be delivered by one of our trusted shipping partners.

USPSUPSFedEx

The carrier used for your order may vary depending on the delivery location and available shipping service.

Tracking Your Jewelry

Once your jewelry has been shipped, we’ll send you a shipping confirmation email containing your tracking number.

You can use your tracking information to follow your package until it reaches you. Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

Delayed or Lost Packages

If your package is significantly delayed, appears to be lost, or you experience another delivery issue, please contact our Customer Care team.

We’ll help you review the tracking information and, where necessary, investigate the shipment with the carrier.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update your information before your order is dispatched.

Once an order has been shipped, we may no longer be able to change the delivery address.