Returns & Refunds

At Helen Jewels, we want you to love every piece you receive. If your purchase isn’t quite right, we offer a simple and hassle-free return process.

30-Day Free Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • Your jewelry must be unused and in its original condition.
  • Items must be returned in their original packaging.
  • All included accessories, tags, and documentation must be returned with the item.
  • Your return request must be made within 30 days of receiving your order.

Return shipping is free. If your return is approved, we’ll provide you with a prepaid return shipping label.

How to Return Your Order

1. Contact Us
Email us at info@helenjewels.com with your order number and the reason for your return.

2. Receive Your Return Instructions
Our Customer Care team will send you return authorization and step-by-step instructions.

3. Pack Your Jewelry
Carefully place the item back in its original packaging, including any accessories, tags, and documentation that came with your order.

4. Use Your Prepaid Return Label
We’ll provide you with a prepaid shipping label. Print the label and securely attach it to your return package.

5. Send Your Return
Drop off your package with the shipping carrier specified in your return instructions.

Please do not send items back without first contacting our Customer Care team.

Refunds

Once your return arrives, we’ll inspect the item to make sure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear after it has been processed. The exact timing may depend on your bank or payment provider.

Exchanges

Would you prefer another piece, size, or variation?

Contact us at info@helenjewels.com and our Customer Care team will help you arrange an exchange where possible.

Availability of replacement items cannot always be guaranteed.

Non-Returnable Items

For hygiene and safety reasons, certain jewelry or other products may not be eligible for return.

When an item is non-returnable, this will be clearly stated on the relevant product page before purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@helenjewels.com.

Please include your order number and details about the issue so our Customer Care team can assist you.

Need Help?

If you have any questions about a return, exchange, or refund, please contact our Customer Care team:

Email: info@helenjewels.com

Customer Service Hours:
Monday to Saturday: 9:30 AM–7:00 PM CST

We aim to respond to email inquiries within 1–2 business days.

© 2026 Helen Jewels